For local service business owners

Collect feedback. Take the right turn.

Keep post-job feedback and review follow-up from slipping through the cracks.

FeedbackPilot gives owner-operators one practical workspace for private feedback, service recovery, safe review drafts, public reviews, testimonial permission and improvement actions.

Start 7-day trial See how it works

Link feedback to the completed customer job

Keep service issues on a private follow-up path

Prepare rating-neutral review drafts consistently

Record testimonial permission and improvement actions

Card required. Cancel through Stripe. Customer outreach and public replies remain manual.

Sample owner workspace

BrightSide Services

Checks passed

Feedback received

6 this week

Drafts ready

manual copy

Open actions

2 due soon

Next action

Review and copy a rating-neutral request after a completed plumbing repair.

Illustrative sample content based on the actual dashboard workflow. No customer data is shown.

Private feedback first. Manual owner approval throughout.

Rating-neutralNo incentivesNo auto-sendNo auto-post

Why FeedbackPilot

See the next customer-care action without building another complicated CRM.

Stop losing post-job context

Keep the customer, completed work, feedback, follow-up and permission evidence connected instead of split across inboxes and spreadsheets.

Give service issues a next step

Record who owns the follow-up, when it is due, what was agreed and whether the customer issue was explicitly resolved.

Use the same review checks every time

Completed job, usable contact route, opt-out state and active service issues matter. The customer's rating does not decide eligibility.

Product walkthrough

From completed job to the right manual follow-up.

This is the complete core loop available in the product. It does not depend on AI, review-platform sync or automatic messaging.

Add the customer and completed job

Create the practical service record that gives later feedback and follow-up the right context.

Collect private feedback

Share a hosted form manually, or use an opaque job-specific link without exposing customer details in the URL.

Resolve the right private action

Match the response, follow up a service issue, request testimonial permission or record an improvement action.

Copy a review draft after checks

FeedbackPilot rechecks the job, contact route, opt-out, active issue, review link and wording before copying.

What is included

One workspace for responsible review operations.

Feedback inbox

Review private feedback, matching state, service issues and next actions in one place.

Review request drafts

Prepare neutral copy-to-send requests using the same eligibility rules for every rating.

Public review responses

Log reviews manually, plan responses, preserve posted wording and keep posting owner-approved.

Testimonials and improvements

Track exact permission evidence, usage withdrawal and owned service-improvement outcomes.

What you can verify

Clear boundaries before you sign up.

Responsible rules

Review opportunities remain rating-neutral, and unresolved issues require explicit private follow-up.

A real support route

Read the support and troubleshooting guidance before creating an account.

No invented proof

Sample content is labelled. FeedbackPilot does not publish fake testimonials or guarantee review results.

Transparent terms

Pricing, card-required trial, cancellation, privacy and product boundaries are available publicly.

Read support guidance Read privacy policy Read terms

Local-service examples

The same core workflow, explained in your job context.

For Plumbers

Keep post-job feedback, private service recovery, rating-neutral review drafts and improvement actions linked to completed plumbing work.

See the workflow

For Cleaning businesses

Organise private feedback, service issue follow-up, rating-neutral review drafts and testimonial permission across completed cleaning jobs.

See the workflow

For Electricians

Connect completed electrical jobs with private feedback, issue recovery, rating-neutral review drafts and practical improvement actions.

See the workflow

Start with the core loop

Put a clear feedback workflow behind your next completed job.

Use the trial to configure your business, add one genuine job, test the private feedback form and review the copy-to-send workflow.

Choose a plan